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Terms and Conditions
Allergies & Special Dietery Requirements
Delivery Terms and Conditions
PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE ORDERING – BY PURCHASING FROM GRAZE GRUB YOU THEREBY AGREE TO OUR DELIVERY POLICY BELOW.
How do you deliver?
As products are made fresh on the day and are extremely delicate, they are not suitable for overnight courier delivery and need to be hand-delivered or collected from the Graze Grub Hub!
Local delivery available up to a 12 mile radius from the B93 postcode.
UK Nationwide overnight delivery available for select products only using an overnight courier service. For our overnight delivery products please note that your preferred delivery date at checkout but this cannot always be guaranteed.
Graze Grub does not deal with delivery logistics for overnight deliveries, therefore once our products leave the ‘Hub’ if any issues or problems occur, it’s the customers responsibility to resolve directly with the courier.
It is not Graze Grub’s responsibility to ensure that parcels arrive on time. Our delivery packaging guarantees items will remain food safe for 24 hours (our strongly recommended shipment window). Customers are advised to remove the products from their packaging and to refrigerate products ASAP after receipt of delivery.
Where do you Deliver?
We hand-deliver to every postcode within B93 and a 12 mile radius. If you are outside of the delivery zone then feel free to get in touch to discuss how we can help.
UK Nationwide overnight delivery available for selected products only.
When do you deliver?
Delivery is available every day apart from Christmas Day and Boxing Day.
How much is delivery?
Delivery charges will be £3 per order for hand delivery to your door within the delivery zone stated above.
Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered with care, hence the need for a delivery cost.
UK Nationwide overnight delivery available for selected products only is included in the price.
How does delivery work?
At checkout we offer two delivery windows (between 8am- 1pm, between 1pm- 6pm) for our customers to choose from. If we are notified of a preferred delivery window we will endeavour to get the product to you within it. We use reliable couriers who will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally tech updates to systems or force majeure events, such as extreme weather conditions, will mean that these delivery times need to be extended. We are unable to give you an exact time of delivery but will of course let you know if there are any extended delays. If a product is needed early AM we recommend delivery either the day before or get in touch to discuss. Please be aware that delivery may be earlier in the day (before the preferred delivery window), but most products are the perfect size to pop into the fridge until needed.
Do I need to be in to accept my delivery?
Yes, the customer needs to be readily available to receive the product.
What is your policy if there is no one to receive the product?
Delivery will be attempted by the driver. If no one is in, the package will be left in a safe place. Failing that, delivery will be attempted to a neighbour. This is because fresh food product cannot be couriered back to the Hub. Graze Grub is not responsible for the product once left in a safe place or with a neighbour.
What if my purchase is a gift?
The above still applies.
Deposits are non refundable.
BRAND & CORPORATE DELIVERY (10 PRODUCTS+)
ALL OF THE ABOVE STILL APPLIES, APART FROM COSTS AND THE BELOW:
Graze Grub does not handle logistics of external couriers for multi-delivery/bulk orders. We are more than happy to recommend a courier service to you but we ask the client to handle delivery logistics including collection from our Hub in B93
If a client insists, we can make an exception and organise the collection of product from our Hub in B93 and communicate the delivery addresses to a preferred courier provider. In this case we simply charge the flat delivery fees back to our clients via invoice.
The shipping courier/company is a separate entity from Graze Grub and the responsibility of the products ends with Graze Grub from courier collection point. Graze Grub does not charge clients for tracking, logistic enquiries or resolving delivery issues during and after delivery period. For any problems related to shipping and lost/stolen/missed/damaged deliveries, Graze Grub can provide clients with courier contact details. Once our products leave our Hub if any issues or problems occur, it’s the client’s responsibility to resolve directly with the courier.
Graze Grub cannot accept liability for products spoiled due to missed deliveries or deliveries rescheduled outside of the 24 hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work but have not stayed long enough to accept the deliveries that have been attempted in the evenings. Customers are strongly advised to be present for deliveries as a signature is required upon acceptance of the package.
If a client requests a full or partial refund due to any delivery issues, this needs to be taken up directly with the courier company. Graze Grub is more than happy to provide replacements for any product, which are chargeable.
Deadlines for delivery addresses submission to Graze Grub is strictly 72 hours before we start making product. If we receive addresses outside of this window, agreed deliveries are not guaranteed.