Terms & Conditions

1. Booking Confirmation

A booking is only confirmed once an agreed deposit has been received and written confirmation has been provided by Graze Grub.

2. Deposits & Payments

• Arranged deposits are non refundable and is required to secure your booking.
• The remaining balance must be paid no later than 14 days before the event date.
• For bookings made within 14 days of the event, full payment is required upon booking.
• Late payments may result in cancellation of services.
• Quotations are valid for 14 days unless otherwise stated.
• Prices may be subject to change if guest numbers, menus requirements or event details are altered.

3. Guest Numbers

• Final guest numbers must be confirmed at least 14 days before the event.
• Any reduction in numbers after this date will still be charged at the confirmed amount.
• Additional guests may be accommodated subject to availability and additional charges.

4. Cancellations 

• Deposits are non-refundable.
• Cancellations made:
  • 48 hours for orders under10 people 
  • 10 day for orders of 11+ guests
  • 100% of the total booking value payable outside of these timescales

5. Dietary Requirements & Allergens

• Customers must notify Graze Grub of any allergies or dietary requirements at least 7 days before the event.
• While every effort is made to accommodate dietary requirements, food is prepared in environments where allergens are present and cross-contamination cannot be completely eliminated.
• Graze Grub cannot accept responsibility for the safety, quality or storage of any food supplied by the customer or third parties.

6. Delivery & Set-Up

• Delivery and collection times will be agreed in advance.
• The customer is responsible for ensuring suitable access to the venue.
• Delays caused by venue restrictions or customer requirements may incur additional charges.
• For outdoor events, the customer must provide suitable shelter from adverse weather conditions.
• Graze Grub reserves the right to modify, relocate, or remove food displays if weather conditions present a food safety risk.
• The client is responsible of obtaining and venue permissions required for set up or service.
• Adequate table space and access must be provided.

7. Food Safety

• Food should be consumed within 4 hours of delivery unless otherwise advised.
• Graze Grub cannot accept responsibility for food that has been stored, transported, or consumed outside of recommended food safety guidelines. 
• Grazing tables are designed for immediate consumption and should not be left unattended for extended periods.

8. Equipment

• Any equipment, boards, stands, or serving items supplied by Graze Grub remain our property unless otherwise agreed.
• Lost or damaged items will be charged at replacement cost.
• All equipment much be returned to Graze Grub by the customer.

9. Force Majeure

Graze Grub shall not be liable for failure to perform its obligations due to circumstances beyond its reasonable control, including severe weather, government restrictions, illness, or other unforeseen events.

10. Liability

Graze Grub’s liability shall be limited to the value of the booking. Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.  

11. Photography

Graze Grub may photograph food displays and grazing tables for marketing purposes unless the client requests otherwise in writing before the event. Pictures are used on social media platforms.

12. Acceptance

Payment of a deposit confirms acceptance of these Terms & Conditions.

13. Complaints 

Any concerns regarding products and services must be reported within 24 hours of the event to allow investigation 

These terms and conditions are governed by the laws of England and Wales.